FAQ

When will I receive my order?

Our small, passionate team pours their heart and soul into every piece, ensuring that each stitch is just right. To uphold our commitment to quality, our typical processing time is about 5 days before we ship your order. Since each item is made to order, we truly appreciate your patience and trust!

During busy times, when we’re fulfilling a high volume of orders, our stitching process may take a little longer than usual. We genuinely appreciate your understanding, as the care and attention we dedicate to each piece may occasionally extend our processing time. Thank you for your patience as we work tirelessly to create your order with the utmost love and attention!

Can I return or exchange a Hoodie?

Since our crewnecks are custom-made to your specific order, we unfortunately cannot accept returns or exchanges on these items. Once you place your order, it goes directly into production to bring your design to life!

To ensure you’re completely satisfied with your order, we recommend double-checking all the details—such as size, color, and design—before finalizing your purchase. If you have any questions or need assistance with sizing or your design, our customer service team is here to help! Just send us a message or email, and we’ll be happy to assist you.