FAQ
When will I receive my order?
Our small, passionate team pours their heart and soul into every piece, ensuring that each stitch is just right. To uphold our commitment to quality, our typical processing time is about 3- 9 business days before we ship your order. Since each item is made to order, we truly appreciate your patience and trust!
During busy times, when we’re fulfilling a high volume of orders, our stitching process may take a little longer than usual. We genuinely appreciate your understanding, as the care and attention we dedicate to each piece may occasionally extend our processing time. Thank you for your patience as we work tirelessly to create your order with the utmost love and attention!
When can I expect my order if I choose Express Delivery?
Because all of our pieces are custom-made and not pre-made, each order requires time for preparation before shipping. This includes digitizing your text or design into an embroidery format, carefully stitching the piece, completing quality checks, and packaging your order.
With Express Delivery, your order will be processed within 1–2 business days and shipped via an express, expedited courier once production is complete. While express shipping speeds up the delivery time, please note that customization still requires careful craftsmanship to ensure the best possible result.
What size should I choose?
At Artiez, our hoodies are designed with a slightly oversized fit, offering a relaxed and comfortable look that suits everyday wear. If you prefer that effortless, slightly roomy style, we recommend choosing your regular size. However, if you like a more fitted look, you can size down for a closer fit. Each piece is crafted to provide both comfort and style, so you can feel good and look great no matter how you wear it.
Can I return or exchange a Hoodie?
Since our hoodies are custom-made to your specific order, we unfortunately cannot accept returns or exchanges on these items. Once you place your order, it goes directly into production to bring your design to life!
To ensure you’re completely satisfied with your order, we recommend double-checking all the details—such as size, color, and design—before finalizing your purchase. If you have any questions or need assistance with sizing or your design, our customer service team is here to help! Just send us a message or email, and we’ll be happy to assist you.
How do you handle custom orders?
Every piece at Artiez is created with a lot of heart and attention to detail. Because custom embroidery is a specialized process, we want to ensure your vision comes to life perfectly. If you have a complicated design or a specific request, please reach out to us before placing your order. Our team will review your image to let you know if it is suitable for embroidery and how we can best achieve the look you want.
The workspace on a hoodie or sweatshirt sleeve is very minimal. To ensure the highest quality finish, we recommend:
• Keep it simple: Ideally one initial and a standard heart.
• Limit the detail: Adding more than two initials or trying to include complex designs in such a small area can result in a slightly uneven look due to the density of the thread in a tight space.
Can you embroider realistic faces?
For our custom couple designs, we highly recommend not including specific facial features (like eyes, nose, or mouth). Since we work with thread, capturing fine facial details is extremely difficult on fabric. We find that a "faceless" minimalist style looks much cleaner, more aesthetic, and captures the memory perfectly without the risk of an uneven look.